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Type de demande
Sev-1 complete outage, Sev-2 - partial outage, Sev-3 no outage
Request priority to allow for further granularity on ticket prioritization
What type of device are you experiencing the issue on?
Which product line are you facing the issue with?
The numeric value representing the customer's ID
ID that uniquely identifies the rental.
The Vehicle Identification Number
Details how the ticket was submitted
External Case Number to track tickets with 3rd party vendors
The environment type for the reported issue.
If applies the version the fix is planned to be released
The country where the reported issue is being seen.